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VENI

Shipping Policy

Last Updated: July 2026

At VENI Football, we are committed to providing a reliable and transparent international delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered after purchase.

1. Company Information

VENI Football is operated by: VENI FUTEBOL LTDA Trade Name: VENI Futebol CNPJ: 54.528.692/0001-74 Registered Address: Av. das Bandeiras, 1845, DT-29 Jardim Jockey Club Campo Grande - MS Brazil Email: contact@venifootball.com VENI Football operates as an international e-commerce company, serving customers in Europe and other regions.

2. Order Processing Time

After payment confirmation, orders are prepared and processed by our team. The standard processing time is 1 to 3 business days. This period includes: • Order verification; • Product preparation; • Quality inspection; • Packaging; • Shipment preparation. In some situations, processing may take up to 10 business days due to stock availability, high demand periods, holidays, or operational circumstances. Processing time does not include transportation time.

3. Shipping Methods

VENI Football provides international shipping through reliable logistics partners and transportation networks. Orders may be handled by: • International logistics providers; • Regional delivery partners; • Local postal services in the destination country. The final carrier may vary depending on the destination country and available logistics routes.

4. Delivery Time Estimates

Estimated delivery times may vary depending on the destination country, customs procedures, transportation conditions, and local delivery services. For European destinations, the average delivery time is 7 to 15 business days after shipment confirmation. Please note that delivery estimates are not guaranteed dates, as international shipments may experience delays caused by factors outside VENI Football's control. Possible delays may include: • Customs inspections; • Public holidays; • Carrier delays; • Weather conditions; • Local delivery issues.

5. Tracking Information

Once your order has been shipped, a tracking number will be provided by email. Tracking information may require some time to appear after shipment confirmation due to updates between logistics systems. Tracking updates may occur at different stages of transportation, especially during international transfers.

6. Delivery Address

Customers are responsible for providing accurate shipping information during checkout. Please verify: • Full name; • Street address; • Apartment/unit number (if applicable); • Postal code; • City; • Country; • Contact information. VENI Football is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

7. Changes to Shipping Address

Shipping information can only be modified before the order enters the shipping process. Once the order has been dispatched, changes to the delivery address may no longer be possible. Customers should contact our support team as soon as possible if any information needs correction.

8. Customs, Taxes and Import Procedures

International shipments may be subject to customs inspections, import procedures, or local regulations depending on the destination country. Any customs fees, import taxes, or charges imposed by local authorities are determined by the destination country and are the customer's responsibility when applicable. VENI Football does not control customs decisions or delays caused by government authorities.

9. Lost or Delayed Packages

VENI Football works together with logistics partners to ensure safe delivery. If a package appears delayed or without tracking updates for an extended period, our support team will assist in checking the shipment status. Customers should contact us before opening payment disputes so that we can investigate and provide assistance.

10. Damaged Packages

If your order arrives damaged, please contact our support team within a reasonable period after delivery. Please provide: • Order number; • Photos of the package; • Photos or videos showing the product condition. Our team will review the situation and provide the appropriate solution.

11. Contact Information

For questions regarding shipping, tracking, or delivery, please contact: VENI Football Email: contact@venifootball.com Registered Address: VENI FUTEBOL LTDA Av. das Bandeiras, 1845, DT-29 Jardim Jockey Club Campo Grande - MS Brazil VENI Football reserves the right to update this Shipping Policy whenever necessary. The latest version will always be available on this page.